Unbranded.

At Unbranded Merchs, customer satisfaction is our top priority, and we understand that there may be circumstances where a refund is necessary. Please review the following conditions under which customers can receive a refund:

**1. Product Defects or Damage:

• If you receive a product that is defective or damaged, please contact our customer support team within 2 days of receiving the item. We may require photo evidence to assess the issue, and a replacement or refund will be processed accordingly.

**2. Order Cancellation:

• Customers can cancel their order and request a refund if the cancellation is made before the order has been shipped. Once the order has been processed for shipping, the standard return policy will apply.

**3. Incorrect or Incomplete Orders:

• In the rare event that you receive an incorrect item or if your order is incomplete, please notify us within 2 days of receiving the shipment. We will rectify the error by sending the correct item or completing the missing components. If necessary, a refund will be processed.

**4. Non-Delivery of Goods:

• If your order does not arrive within the specified timeframe, please contact our customer support team. We will investigate the issue and either reship the order or issue a refund, based on your preference.

**5. Product Dissatisfaction:

• We want you to be satisfied with your purchase. If, for any reason, you are not happy with the product, you may return it within 2 days of receiving the item. Please note that return shipping costs may be the responsibility of the customer, and the refund will be processed upon receipt of the returned item.

**6. Refund Process:

• To request a refund, please contact our customer support team with your order number and details of the issue. Refunds will be processed using the original payment method, and customers can expect the funds to reflect within 2 business days.

**7. Non-Refundable Items:

• Certain items may be non-refundable due to hygiene or safety reasons. These items will be clearly marked, and customers will be informed before making a purchase.

**8. Policy Updates:

• Unbranded Merchs reserves the right to update or modify this refund policy. Customers will be notified of any changes through our official communication channels.

Thank you for choosing Unbranded Merchs. We are committed to ensuring a positive shopping experience, and our refund policy reflects our dedication to customer satisfaction. If you have any questions or require further assistance, please don't hesitate to contact our customer support team.