Return Policy
At Unbranded Merchs, we want you to be completely satisfied with your purchase. Our return policy is designed to ensure a hassle-free experience for our valued customers. Please review the conditions under which you can return purchased goods:
1. Eligible Items for Return:
- Most of our products are eligible for return. However, certain items, such as personalized or custom-made products, may be non-returnable. Please check the product description or contact our customer support team for clarification.
2. Return Period:
- You may return items within 1 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
3. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team within 1 days of receiving the product. We may request photo evidence to assess the issue, and a replacement or refund will be processed accordingly.
4. Incorrect Items:
- If you receive an item different from what you ordered, please notify us within 1 days of receiving the shipment. We will arrange for the correct item to be sent to you, and if necessary, a refund will be processed.
5. Return Process:
- To initiate a return, please contact our customer support team with your order number and details of the issue. We will provide you with instructions on how to return the item. Return shipping costs may be the responsibility of the customer.
6. Refund Process:
- Once we receive the returned item and verify its condition, a refund will be processed using the original payment method. Please allow 1 business days for the refund to reflect in your account.
7. Non-Returnable Items:
- Certain items may be non-returnable due to hygiene or safety reasons. These items will be clearly marked, and customers will be informed before making a purchase.
8. Policy Updates:
- Unbranded Merchs reserves the right to update or modify this return policy. Customers will be notified of any changes through our official communication channels.
Thank you for choosing Unbranded Merchs. Our goal is to provide you with quality products and exceptional service, and our return policy reflects our commitment to ensuring your satisfaction. If you have any questions or require further assistance, please don't hesitate to contact our customer support team.